Every client,
every mile.

NEMT is scheduled, non-ambulance transportationfor people who need to get to medical care but can't drive themselves or use a standard vehicle. It covers wheelchair, stretcher, and ambulatory rides to appointments, dialysis, physical therapy, behavioral health visits, and hospital discharges. It is not emergency service. If someone needs urgent medical attention, call 911.

For most Oregon Health Plan members, covered medical rides are arranged at no cost through a regional NEMT brokerage such as RideSource, Cascades West Rideline, Bay Cities, ReadyRide, GOBHI, TransLink, Modivcare, or NorthWest Rides. You call your brokerage, they verify eligibility, and they assign a provider like Direct Medical transportation. Coverage depends on your plan and the reason for the trip, so your brokerage is always the best first call.

If your ride goes through a brokerage, call your brokerage to schedule and ask for Direct Medical transportation by name. Hospitals, clinics, care facilities, agencies, and private-pay riders can reach our dispatch line directly at (541) 345-1234. Booking 48 hours ahead gets you the best window, but our dispatch runs 24/7 and we handle same-day and discharge requests around the clock.

We're headquartered in Eugene, Oregon, and our densest coverage is across Oregon, from the coast to eastern Oregon, with strong networks in Lane, Linn, Benton, and Douglas counties (Eugene, Springfield, Albany, Corvallis, Roseburg, Florence, Coos Bay). We also serve Washington and are actively expanding across the West Coast, and we regularly run long-distance trips to Portland, Salem, Bend, and beyond for specialty care. If you're in a market we haven't listed, just ask. The answer may still be yes.

Ambulatory is for riders who can walk to and enter a vehicle, with or without a cane or walker. Wheelchair service uses a lift-equipped van so the rider stays in their own chair, secured with four-point tie-downs. Stretcher (gurney) service is for riders who must stay reclined or supine, and it comes with a two-person crew. If you're unsure which one fits, describe the situation to dispatch and we'll size the vehicle correctly.

Yes. In most cases one escort or caregiver rides at no extra charge, and service animals are always welcome. Tell dispatch or your brokerage when you book so we assign a vehicle with the right seating.

No. Medical transportationis our core work, but the same fleet and drivers also handle contracted and demand-response transit, senior and community transportationation, agency group contracts, long-distance and out-of-area trips, and private-pay rides with no brokerage or referral needed. If it involves moving people safely and accessibly, ask us.

Every driver is background-checked, drug-tested, and insured, with training in passenger assistance, wheelchair securement, defensive driving, CPR and First Aid, and patient confidentiality. Our vehicles are inspected and maintained in-house on a schedule that meets or exceeds state requirements.

Sí. Contamos con despachadores y conductores que hablan español, y este sitio está disponible en español. Use el botón Español en el menú. Llámenos al (541) 345-1234.